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CUSTOMER SERVICE / TERMS & CONDITIONS

Shipping and Delivery

 

  • Deliveries within a 10 mile radius of our Hamilton Depot - Postcode ML3 7QN - costs only £12 and are delivered by our own vehicles i.e. Tipper, Skip or HIAB Crane. We aim to deliver within 2 - 5 working days of your order. This may be longer for larger or special orders, or when weather or stock restricts us. Minimum order quantity of 1 Bulk Bag applies. 

 

  • UK Nationwide Deliveries are available when purchasing at least 1 Bulk Bag. 

 

  • All our products can be delivered throughout the UK up to 29 Tonnes. Please Contact Us if you have any enquiries or if you require larger quantities, or special orders. 

 

  • UK Nationwide Deliveries are carried out by Courier Connections Ltd and normally take between 5 - 7 working days. 

 

Cancellation / Refund Policy under the Distance Selling Act

 

  • The customer has a cooling off period of seven working days in which to cancel their order. The cooling off period starts the day after the goods are received by the customer. 

 

  • Any order cancellation must be made in writing within the cooling off period to:

 

Cadzow Bridge Building Supplies Ltd

Low Waters Road

Hamilton

South Lanarkshire

Scotland

UK

ML3 7QN

 

  • The customer has a duty to take reasonable care of the goods. The customer will be entitled to a full refund for the goods. However, any goods returned to Cadzow Bridge Building Supplies Ltd will be at the customer’s expense. 

 

  • If any order is cancelled, turned away or not accepted while the goods are in transit then a delivery charge of £100 plus VAT per pallet will be applied.

 

Collection from Our Depot

 

  • Domestic and Commercial customers are welcome to collect any of our products, either loose or bagged, directly from our Depot - please see our address above. Due to safety reasons we must be able to load your vehicle mechanically. Therefore you will require a tipper, lorry, pick- up or trailer. Vans are not acceptable. If you have any queries please Contact Us before your arrival.

 

Please Note:

 

  • Payment must be made at time of collection by cash or debit / credit card. 

 

  • Our Depot is open for collections Monday - Friday 8am - 5pm and Saturday 8am - 12pm